Frequently Asked Questions (FAQ)

We provide a secure, privacy-first matrimonial platform tailored for individuals seeking meaningful, long-term relationships. Our team personally oversees all connection requests.

Yes, you must be at least 18 years old to register and use our services, in line with legal requirements for matrimonial platforms.

You can search and shortlist matches using filters. Once you find someone suitable, you can request their contact details via our admin team who manage all introductions.

Unlike casual dating apps, Infinity Pairs is focused solely on serious relationships leading to marriage. Our approach is culturally sensitive and overseen by real people.

Yes, our official mobile app is currently in development and will be launching soon!

Log in to your account, navigate to the ‘Membership Plans’ section, and choose a plan that fits your needs. Payments can be made securely online.

Paid plans allow access to a wider range of matches and higher visibility. All plans are designed to support our personalised, privacy-focused connection process.

Yes. Upgrades are processed immediately, while downgrades take effect after your current subscription ends.

We accept major credit/debit cards, PayPal, and local payment options (depending on your location).

Only the first letter of a user's first and last name is shown to other members. You can see your full name in your own profile view.

No. Contact information is never visible to users. You must request access through our admin team.

No. Direct messaging is disabled. All interactions are moderated by our team for your safety.

Yes, you can adjust your visibility preferences to limit who sees your profile.

Yes. You can deactivate or permanently delete your profile anytime from your account settings.

Yes. We use industry-standard encryption and secure data handling practices. Your privacy is central to everything we do.

Use filters like age, religion, education, and location to find potential matches that suit your preferences.

Once you shortlist a profile, you may request their contact information through our admin team. We’ll reach out to facilitate the next steps.

To protect all members from unwanted contact or spam, we’ve disabled direct messaging. All interactions are managed by our admin team.

Yes. You’ll receive an update if someone requests to connect with you through the admin team.

Absolutely. You can block profiles or report concerns directly to us. We take all reports seriously and investigate promptly.

Yes. Infinity Pairs is built around personal service. Our team is here to help you shortlist profiles and make thoughtful introductions.

Click on ‘Forgot Password’ at login and follow the instructions to reset your password securely.

Check your spam or junk folder. If you still don’t receive emails, verify that your email address is correct in your account settings or contact support.

Yes. While the platform gives you tools to explore, we offer human-led guidance and oversight. You can always contact us if you need help shortlisting profiles or deciding who to connect with.